Our Team

As spa and hospitality operators, we know the balancing act: a full treatment schedule, a front desk with guests in front of it, and a phone that keeps ringing. That’s why we built LOULOU, a voice and SMS AI concierge made for spas and wellness brands. It’s more than a tool - it’s a partner that makes sure every guest who reaches out is answered with intelligence and heart.

Black and white portrait of a woman smiling, wearing hoop earrings and a shiny leather blouse.

Margaret Seeley

A hospitality and brand builder turned tech founder, Margaret Seeley has built restaurant brands from the ground up, led luxury teams, and worked every role from behind the bar to the boardroom.

She founded LOULOU AI to help hospitality teams deliver thoughtful, on-brand service—even when resources are tight. With decades of industry experience, her focus is simple: build tools that make teams stronger and guest experiences more human.

Co-Founder + CEO

Black and white photo of a woman with wavy blonde hair, smiling, wearing a checkered scarf close to her face.

Dawn Spann

Driven by the belief that exceptional service begins with exceptional teams, Dawn Spann has spent her career elevating luxury hospitality through intentional guest experiences.

Rooted in Forbes Five-Star standards, she co-founded LOULOU AI to bring that same care to technology—creating tools that empower teams, strengthen operations, and ensure every guest feels genuinely cared for.

Co-Founder + COO

Man holding a digitally illustrated abstract swirl design on his palm, in a modern office space.

Colin Highland

A visionary leader at the intersection of technology and human connection, Colin brings more than two decades of experience in healthcare and strategic operations to the world of AI innovation. He previously served as Head of Innovation at Humana.

Known for turning complex challenges into meaningful progress, he focuses on building solutions that combine technical ingenuity with empathy—transforming how businesses operate and engage with people.

Chief Innovation Officer

A man with glasses and dark hair sitting on a sandy beach, smiling and looking towards the sky, with the ocean and cloudy sky in the background.

Pate Bryant

A creative technologist with a passion for elegant, human-centered design, Pate Bryant believes in the power of technology to connect and inspire.

With experience at shiftNOW and CODE/+/TRUST, and deep expertise in full-stack JavaScript, AWS, and scalable architecture, he leads development at LOULOU AI—crafting solutions that are simple, purposeful, and built for growth.

Chief Technology Officer