Our Team

As hospitality insiders, we understand the balancing act: managing operational demands while ensuring each guest feels seen and cared for. That’s why we created LOULOU, a voice and SMS AI solution crafted specifically for hotels, restaurants, and spas. It’s more than a tool—it’s a hospitality-focused partner that ensures every guest inquiry is answered with intelligence and heart.

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Margaret Seeley

Co-Founder + CEO

A hospitality and brand builder turned tech founder, Margaret Seeley has built restaurant brands from the ground up, led luxury teams, and worked every role from behind the bar to the boardroom.

She founded LOULOU AI to help hospitality teams deliver thoughtful, on-brand service -even when resources are tight. With decades of industry experience, her focus is simple: build tools that make teams stronger and guest experiences more human.

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Dawn Spann

Co-Founder + COO

Driven by the belief that exceptional service begins with exceptional teams, Dawn Spann has spent her career elevating luxury hospitality through intentional guest experiences.

Rooted in Forbes Five-Star standards, she co-founded LOULOU AI to bring that same care to technology-creating tools that empower teams, strengthen operations, and ensure every guest feels genuinely cared for.

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Colin Highland

Chief Intelligence Officer

A visionary leader at the intersection of technology and human connection, Colin brings more than two decades of experience in healthcare and strategic operations to the world of AI innovation.

Known for turning complex challenges into meaningful progress, he focuses on building solutions that combine technical ingenuity with empathy- transforming how businesses operate and engage with people.

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Pate Bryant

Chief Technology Officer

A creative technologist with a passion for elegant, human-centered design, Pate Bryant believes in the power of technology to connect and inspire.

With experience at shiftNOW and CODE/+/TRUST, and deep expertise in full-stack JavaScript, AWS, and scalable architecture, he leads development at LOULOU AI- crafting solutions that are simple, purposeful, and built for growth.