What We Do.

We help hospitality teams answer every call and convert every inquiry, even when the team is busy in service.

LOULOU provides a branded voice + SMS concierge that:

  • Answers every call - welcoming guests the moment they reach out

  • Answers common questions with accuracy and warmth

  • Guides callers to book reservations, treatments, and stays

  • Reflects your property’s tone, personality, and service style

We work exclusively with restaurants, spas, and hotels - environments where human presence is essential and every guest interaction carries weight.

Your team stays fully present with the guests right in front of them.
LOULOU ensures the guests reaching out are never lost along the way.

Hospitality stays human.
The system supporting it simply becomes stronger.

Who We Serve:

Inside a bustling restaurant with exposed brick walls, large industrial light fixtures, and large windows letting in natural light. People are dining and conversing at tables, and a server is standing near the doorway.

Restaurants

Guests call when they are ready to act: to reserve a table, inquire about private dining, ask about dietary needs, place a to-go order.

But during peak service, phones ring faster than staff can answer - and the guest moves on.

LOULOU answers instantly, sharing availability, confirming reservations, and offering helpful guidance in the tone your guests expect. Not replacing the warmth of your team - protecting it.

Five people in towels sitting in a tiled steam room sauna with stone benches and a tiled arched ceiling.

Spas

When a caller can’t reach you, they don’t leave a message - they simply choose another spa.

LOULOU ensures the inquiry is met, the service is explained, the add-on is suggested, and the appointment is confirmed in real time. Gentle, reassuring, on-brand service - always.

Person sitting on a bed with a towel wrapped around their head, reading a book in a hotel room.
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Hotels

Hospitality requires presence. Your front desk and reservations teams are caring for guests in person - which means they can’t simultaneously answer every call. Yet those unanswered calls represent travelers actively trying to book.

LOULOU assists with room inquiries, upgrades, dining, spa, and stay planning - supporting your staff and strengthening your direct booking channel. The guest feels cared for. Your team feels supported. Revenue stays in-house.