LOULOU isn’t scripted – it doesn’t guess—it knows. No “if” this “then” this scripting. It’s conversational – just like you and I would speak. LOULOU is trained on your exact menus, services, hours, policies, promotions, and brand voice. We build a custom knowledge base for each outlet, so every response is accurate, on-brand, and deeply informed. Whether it’s spa availability, parking instructions, dietary restrictions, spa contraindications -LOULOU has the answer—instantly.

When guests reach out, LOULOU picks up. LOULOU handles incoming calls and texts with calm, professional clarity—24/7. No hold music. No voicemail. Just polished, brand-aligned responses that get guests what they need, right when they need it. And if we don’t have the answer, we’ll get them to someone who does.

Proactive communication, powered by AI.
Need to confirm a spa appointment? Alert guests of a waitlist opening? Send pre-arrival instructions or upsell a special? LOULOU can initiate outbound voice calls or texts, making sure important details are delivered clearly, on time, and with your brand’s personal touch.

Seamless scheduling—no app download required. LOULOU can guide guests through booking services or reservations via phone or SMS, handling all the back-and-forth with ease. Integrated with leading platforms, we ensure guests can book with confidence, and your team can focus on delivering the experience—not managing the logistics.

Your tone. Your vibe. Our delivery.
LOULOU is trained to sound like your brand—not a generic bot. Whether your tone is polished and serene or warm and playful, we craft custom voice and language models that reflect your property’s unique personality. Every interaction feels like you.

We know when to pass the mic.
When a request needs a human touch—like handling a billing question or a VIP guest request—LOULOU can instantly transfer calls to the right team member or department. We make handoffs seamless, polite, and fast—so your guests never feel stuck in a loop.